When I went downstairs to check on the pools, the wait had ballooned to about 2 hours. I basically got a 50-60 min massage for the price of a 75 min massage, a $50 difference. It appears they start counting your massage time when you enter the changing room and not when you’re in the actual massage room. I only had my tracker off for less than 70 min. My only problem was that the massage felt much shorter than 75 min, but I didn’t have an opportunity to verify until I checked my fitness tracker later. My masseuse was very good and used essential oils which were very relaxing. I got changed and relaxed in the lovely waiting area enjoying the cucumber water. I was disappointed by this as I knew it would be less likely due to the long line outside. When I arrived they told me I would have to wait until after my massage to use the pools. I arrived by 9:15 to check-in for the massage and sign up for some time in the pools when they opened at 10 am. I had an 11:30 Swedish massage and was told that I could arrive early and sign up for some time in the pools before the massage. I booked the Quapaw Spa for a 75 min massage. But, we will look for a place with a more welcoming staff. Perhaps a private bath would have been best. We agreed that we would not return for this experience. I found it be nothing more than a hot tub experience except for the lack of jets. Lastly, there were barely any working jets in any of the pools. But, this was not obvious and not listed next to each pool. There was a whiteboard on a back wall that listed the tempature of each pool. But, each is set to a different temperature. It was difficult to keep track of whose towel was whose. There were deck chairs out and everyone had their towels strewn about. We were provided with only one towel per person. There were only sparce private changing areas which were really just the bench next to a shower. Then we were shuffled into a locker room. This made no sense since the mesh is not different than the cloth on a bathing suit. There was no explanation as to why the mesh on the shoes was an issue. Ours were not all plastic like the horrible pairs they provided. Even though we brought our own water shoes. Next, they informed us that we had to purchase $7 pairs of horrible "water" shoes. They literally walk around shouting your name. There is no system in place to text or call you when your time comes. They make you wait there on their property. We ended up having to wait a fair amount of time since there are no reservations allowed for the public pools. I found the staff to be aloof and almost rude at times. I was disappointed with the shared pools experience. We visited Quapaw while on vacation from out of state. From what I could see, the pools looked clean and relaxing. It depends on how many people are in the spa since everything is at reduced capacity due to Covid-19. You can also go into the pools for a flat $20, but you might have to wait a bit. There is a cafe inside the spa, but I did not eat there. I was hungry after 3 hours of being at the spa so I left for food. The massage was super relaxing and everything was very clean. Once you get out of the private bath, you have to sit for another 20 minutes to cool down. I bring that up because there are little envelopes everywhere for tips, so you may feel weird not leaving a tip as your wallet will be in your locker in another section of the spa. The hostess wrote down the names of my servers and said she would make sure they recieved the tip. They will charge your card at the entrance for any services you are getting and they can swipe your card again at the end if you want to leave a tip. You can Tip with your card before you leave. That way you tip your private bath attendant and masseuse. This is where it may be a good idea to throw some cash into your robe. After sitting for about 5 minutes I was given a robe and slippers and taken to a locker room to change. Upon arrival you are ushered to an upstairs waiting room. There is soft music, so you can meditate or just relax. If you are traveling with someone you can chat with them, but if you are solo you may want to take a book. There is a little bit of waiting between events. This was followed by a sweedish massage and facial. I did the "March into Sprimg special," which included 20 minutes in a private room with a whirlpool bath. I recommend you check the specials and call ahead to book an appointment. Ultimately, this was a very relaxing experience.
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